"Sam Walton's Values" - YouTube

I got to know Sam over a number of years before I joined the company. I watched how he operated. And more than anything else, I watched how he treated people. Sam genuinely cared about other people. Sam did not have an ego. It wasn't all about Sam. Sam would talk to people in the store who were coming out of a trailer, unloading a trailer in the middle of summer, sweaty people and everything. He treated them no different than he treated the President of the United States. Because in Sam's mind, we're all equal. We're created by our maker equally. And so Sam viewed his role in the company of being the person who showed and demonstrated respect for everybody.

我在加入公司之前，通过多年的相处，逐渐了解了山姆。我观察他的行为方式，更重要的是，我看到他如何对待他人。山姆真诚地关心别人，他没有自负自大，不把一切都看作自己。山姆会和那些在夏天时从拖车里出来的、汗水淋漓的人们交谈。他对待他们和对待美国总统一样，因为在山姆心中，我们都是平等的，都是造物主平等创造的。因此，山姆认为自己在公司中的角色是展现和示范对每个人的尊重。

And I suppose that's the first thing that I really saw about him. I saw how he treated me. And then it's interesting you can watch how people treat maybe waiters and waitresses or people in the service industry. And you can tell a little bit about them by the way they treat them. And he was a very, very humble man. And so that very much appealed to me. His desire to always focus on being the best. We did not focus on being the largest. That wasn't the focus. The focus was being the best at what we did. And Sam was driven by the idea of we're in business to serve people.

我想这是我真正看到他的第一件事。我看到他是如何对待我的。有趣的是，你可以观察人们是如何对待服务行业的服务员和服务员的。通过看待别人的态度，你可以稍微了解一些关于他们的事情。他是一个非常非常谦逊的人。所以这非常吸引我。他总是专注于成为最好的。我们并不关注变得最大。那不是重点。重点是在我们所做的事情上做到最好。山姆受到了“我们的生意是为人们服务”的理念的驱使。

Let me just share with you what Sam's vision was. His vision was to reduce the cost of living for people who shopped in our stores. And it began in small rural communities, spread to mid-size markets, spread to suburban areas and ultimately to major metro areas. And he was absolutely driven by the fact that we're going to reduce the cost of living. The second part of his vision was do it with a group of people who believe in what I believe in. And so there was a natural gravitation to Sam. He was a tough manager, but it was very obvious. He loved people. He loved to talk to people. And so those were the things that just jumped out at me about Sam that said, boy, I like the way he thinks. It's very much the way I feel about people.

让我和你分享一下山姆的愿景是什么。他的愿景是降低那些在我们店铺购物的人生活的成本。这始于小农村社区，扩展到中等规模市场，进入郊区，最终到达主要都市地区。他的推动力绝对是要降低生活成本。他愿景的第二部分是和一群相信我所相信的人一起实现这个目标。因此，山姆自然而然地吸引了许多人。他是一个严格的管理者，但这非常明显。他热爱人群，热衷于与人交谈。这些都是让我对山姆印象深刻的地方，我喜欢他的思考方式，这和我对人的感觉非常相似。