Huggy Rao & Bob Sutton: Scaling Up Excellence

发布时间 2014-01-06 18:49:31    来源

In Scaling Up Excellence, Stanford faculty Robert Sutton and Hayagreeva "Huggy" Rao tackle a challenge that determines every organization's success: scaling up farther, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries -- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare -- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between "Buddhism" versus "Catholicism" -- whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge. Robert Sutton is professor of management science and engineering in the Stanford Engineering School. His previous books include Good Boss, Bad Boss: How to be the Best...and Learn from the Worst, and The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't. Huggy Rao is professor of organizational behavior at Stanford Graduate School of Business, and the author of Market Rebels: How Activists Make or Break Radical Innovations. Can scaling be learned? 0:29 What is the first step a leader should take when scaling up excellence? 1:12 How do you define excellence? 1:57 What's the best mindset for successful scaling? 2:29 Why is standardization important when expanding into new markets? 3:26 What's your most important advice for managers? 4:13 What's the most common mistake organizations make? 5:25 Read Bob Sutton's blog: http://bobsutton.typepad.com Learn more about professor Huggy Rao: http://www.gsb.stanford.edu/users/hrao Video produced by Steve Fyffe

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